# Privacy Policy
**UNOmas Intensive Padel Clinics**
*Last Updated: November 2025*
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## 1. Introduction
UNOmas Intensive Padel Clinics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.unomasclub.es and use our services, including our intensive padel clinics, registration forms, and related platforms.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
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## 2. Information We Collect
We collect information in the following ways:
### 2.1 Information You Provide Directly
- **Registration Information:** Name, email address, phone number, date of birth, emergency contact details, and padel level/experience
- **Application Forms:** Information submitted through clinic application forms, including athletic background, goals, and previous training experience
- **Medical Information:** Health history, allergies, injuries, or medical conditions relevant to your participation (for safety purposes)
- **Payment Information:** Billing address, payment method details (processed through secure payment gateways; we do not store full credit card numbers)
- **Communication:** Any emails, messages, or inquiries you send to us
### 2.2 Information Collected Automatically
- **Usage Data:** Pages viewed, time spent, click patterns, referral sources
- **Device Information:** Device type, operating system, browser type, IP address
- **Cookies & Tracking:** We use cookies and similar technologies to enhance user experience and analyze website traffic
- **Location Data:** Approximate location based on IP address (not precise GPS tracking)
### 2.3 Information from Third Parties
- **Booking Platforms:** Information from payment processors or booking systems
- **Social Media:** If you connect your social media accounts, we may receive limited profile information
- **Coaches & Staff:** Observations and feedback from coaching staff (used solely for program improvement and athlete development)
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## 3. How We Use Your Information
We use collected information for the following purposes:
- **Service Delivery:** Processing clinic applications, managing registrations, and delivering training services
- **Communication:** Sending program updates, schedule changes, event notifications, and important announcements
- **Personalization:** Customizing your clinic experience based on skill level and goals
- **Safety & Health:** Managing medical information and emergency protocols during clinic participation
- **Payment Processing:** Billing, invoicing, and financial transactions
- **Performance Improvement:** Analyzing program effectiveness and athlete development outcomes
- **Legal Compliance:** Meeting regulatory requirements and legal obligations
- **Marketing:** Sending promotional content, event information, and coaching opportunities (with your consent)
- **Coaching & Development:** Sharing anonymized feedback and performance data with coaching staff to improve training
- **Research:** Using anonymized, aggregated data for padel performance research (no personal identification)
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## 4. Legal Basis for Processing (GDPR Compliance)
For users in the European Union, we process your data based on:
- **Contractual Necessity:** To fulfill your clinic registration and service delivery
- **Legal Obligation:** Compliance with Spanish and EU laws regarding health and safety
- **Legitimate Interest:** Improving our services, marketing, and fraud prevention
- **Consent:** You have explicitly consented to marketing communications or additional data uses
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## 5. Data Sharing & Disclosure
### 5.1 We Share Information With
- **Coaching Staff:** Adrian Caviglia and assistant coaches (for training delivery and athlete development)
- **Sports Psychologist:** Philip Collier (for mental performance coaching with your knowledge)
- **Physiotherapy Partners:** Stilo Vitae clinic staff (for injury prevention and rehabilitation, when applicable)
- **Payment Processors:** Secure payment gateways (e.g., Stripe, PayPal) for billing
- **Accommodation Providers:** Hotel or lodging partners for clinic logistics
- **Legal Representatives:** When required by law or to protect our rights
### 5.2 We DO NOT
- Sell personal data to third parties for marketing purposes
- Share medical information without explicit consent
- Disclose payment card details (never stored in full)
- Use data for purposes beyond those stated in this policy
### 5.3 International Data Transfers
Your data may be transferred to and processed in Spain and other EU/EEA countries. We ensure transfers comply with GDPR requirements through appropriate safeguards.
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## 6. Data Security
We implement industry-standard security measures to protect your information:
- **Encryption:** SSL/TLS encryption for website data transmission
- **Access Controls:** Limited staff access to sensitive personal data
- **Secure Storage:** Encrypted databases and secure file systems
- **Regular Audits:** Periodic security assessments and updates
- **Payment Security:** PCI-DSS compliant payment processing
However, no method of internet transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
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## 7. Data Retention
We retain your information for the following periods:
- **Active Participants:** Duration of clinic participation plus 1 year for follow-up communications
- **Application Records:** 2 years (for recruitment/reapplication purposes)
- **Medical Information:** 3 years (legal requirement for health/safety records in Spain)
- **Payment Records:** 7 years (legal requirement for financial audit trails)
- **Marketing Lists:** Until you unsubscribe or opt out
- **Deleted Accounts:** Permanently removed within 30 days (except where legally required to retain)
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## 8. Your Rights
Depending on your location, you have the following rights:
### 8.1 European Union (GDPR)
- **Right of Access:** Request a copy of your personal data
- **Right to Rectification:** Correct inaccurate or incomplete information
- **Right to Erasure:** Request deletion of your data ("right to be forgotten")
- **Right to Restrict Processing:** Limit how we use your data
- **Right to Data Portability:** Receive your data in machine-readable format
- **Right to Object:** Opt out of marketing communications or certain processing
- **Right to Lodge a Complaint:** Contact your national data protection authority
### 8.2 How to Exercise Your Rights
Email your request to: [contact email]
Include: Your full name, clinic participation dates (if applicable), and specific request
We will respond within 30 days (up to 90 days for complex requests).
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## 9. Cookies & Tracking Technologies
### 9.1 What We Use
- **Essential Cookies:** Required for website functionality (login, booking)
- **Analytics Cookies:** Google Analytics to understand user behavior
- **Marketing Cookies:** To retarget users on social media platforms
- **Preference Cookies:** Remember your settings and language choices
### 9.2 Cookie Management
You can control cookies through your browser settings:
- Google Chrome, Firefox, Safari, Edge all have cookie management options
- Opt out of Google Analytics: [Google Analytics Opt-Out Browser Add-on]
- Opt out of personalized ads: [Your Ad Choices]
Note: Disabling essential cookies may affect website functionality.
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## 10. Third-Party Links
Our website may contain links to external sites (Google Ads, social media, partner websites). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.
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## 11. Children's Privacy
UNOmas Intensive Clinics are designed for professional and adult-level athletes. We do not knowingly collect information from children under 13. If we become aware that a child has provided personal data, we will delete it immediately and contact the parent/guardian.
Athletes aged 13-17 may participate with parental consent. Parents/guardians must provide information and authorize participation.
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## 12. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal requirements, service changes, or operational improvements. We will notify you of material changes by:
- Posting the updated policy on our website with an updated "Last Modified" date
- Sending an email notification to registered users
- Requesting your renewed consent if required by law
Your continued use of our website constitutes acceptance of the updated policy.
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## 13. Contact Us
For questions, concerns, or to exercise your privacy rights:
**UNOmas Intensive Padel Clinics**
Email: [info@unomasclub.es]
Phone: [+34 609727360]
Address: Costa Teguise, Lanzarote, Spain
Website: www.unomasclub.es
**Data Protection Officer (if applicable):**
Email: [dpo@unomasclub.es]
**Spanish Data Protection Authority (AEPD):**
Website: www.aepd.es
Phone: +34 901 100 099
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## 14. Governing Law
This Privacy Policy is governed by Spanish law and the General Data Protection Regulation (GDPR) of the European Union. Any disputes shall be resolved in the courts of Lanzarote, Spain.
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**Version:** 1.0
**Effective Date:** November 2025
**Last Updated:** November 14, 2025